Our commitment to passenger safety is backed by industry-standard commercial insurance. We coordinate directly with Virginia DMV to ensure all liability documentation—including commercial auto and general liability-is filed accurately as part of our rigorous operating authority and compliance protocols. We maintain a “Safety-First” administrative posture, ensuring all coverage meets or exceeds state-mandated minimums for Non-Emergency Medical Transportation (NEMT).

Every Madomey driver undergoes a multi-tiered vetting process designed to meet the highest healthcare standards. This includes federal and state criminal background checks, sex offender registry screening,and regular drug and alcohol testing. Beyond basic licensure, our team is trained in both CPR/First Aid and PASS (Passenger Assistance Safety and Sensitivity) to ensure they can provide professional, compassionate, and skilled care from door-to-door.

Safety is found in the details of our equipment. Our vehicles meet or exceed Americans with Disabilities Act (ADA) standards, featuring specialized securement systems for mobility devices and climate controlled interiors for patient comfort. We adhere to a strict preventative maintenance schedule and daily pre-trip safety inspections to ensure that every vehicle on the road is in peak mechanical and fully compliant with state safety.

We treat patient data with the same care as our passengers. Madomey Health Rides utilizes secure, encrypted logistics software to manage trip data, ensuring full HIPAA compliance. We have strict internal protocols to protect Protected Health Information (PHI), ensuring that schedules, medical needs, and personal details are accessible only to authorized personnel. Healthcare providers can partner with us knowing their patients’ privacy is legally and technically secured.

Madomey Health Rides is currently in the final stages of state-specific administrative filings. All insurance binders and safety credentials are being synchronized with Virginia regulatory bodies to ensure 100% compliance upon start of service.